Gael Academy increases staff confidence and knowledge at Darwin Airline

    Based in Lugano, Switzerland, Darwin Airline is a regional carrier flying to destinations across Europe. After selecting Q-Pulse to manage their QMS, the airline required a structured training solution to aid deployment.

    During the implementation of Q-Pulse, the primary users within the airline were given in-depth training required to administer the system. However, Catherine was challenged with the task of rolling out training to those users who required only intermittent access to the system.

    To help new users understand how Q-Pulse works and how it can be applied to their job role, Darwin complemented their installation with a subscription to Gael Academy.

    "Q-Pulse is a very robust system with a wide range of functional applications. However,from an occasional user’s point of view, this can appear daunting and may deter some individuals from using the system, which has a damaging effect on the QMS as a result. Once trainees experience Academy, they are more confident in working with Q-Pulse – even if they encounter a problem that they don’tknow the answer to, they know where to look.”

    Catherine Cron, Auditor Darwin Airline
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    • Flexible training resource available 24 hours a day, 7 days-a-week
    • Customised training plans to ensure competencies
    • Full visibility of training progress
    • Ability to make recommendations on further training requirements where necessary